Sara Flowers, a business strategist and Chief AI Officer graduate, shares her expertise in optimizing workplaces with generative AI. She discusses how AI tools can revolutionize operations, like enhancing customer service with Ada and creating custom GPTs for project management. Sara emphasizes integrating AI to boost human productivity and improve team morale, rather than replace jobs. She also addresses change management strategies that ensure transparency, driving organizational transformation while overcoming employee resistance.
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question_answer ANECDOTE
Bots Transform Client Operations
Sara Flowers uses custom bots for every client use case, including marketing, project management, and customer service.
For example, she analyzed Trello boards to generate a 34-page report highlighting issues with an inventory vendor.
question_answer ANECDOTE
Ada AI Slashes Customer Service Tickets
Deploying Ada in customer service reduced a 6,500-ticket backlog to zero within one week.
This drastically improved customer experience with no chargebacks or negative BBB reviews.
volunteer_activism ADVICE
Manage AI Change Transparently
Address employees' concerns transparently about AI adoption, emphasizing what's in it for them.
Use phased rollout plans and highlight AI as a partner to gain employee buy-in.
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In this episode of Using AI at Work, host Chris Daigle catches up with longtime business strategist and Chief AI Officer graduate, Sara Flowers. Known for her deep expertise in workplace optimization, Sara shares how she’s used generative AI to revolutionize operations for multiple eight-figure companies. From streamlining customer service with enterprise tools like Ada to designing custom GPTs for project management, newsletters, and time tracking, Sara reveals her change management strategies and how she seamlessly integrates AI to boost human productivity—not replace it. This is a masterclass in how AI can drive ROI, team morale, and scalability across departments.
Chapters: 00:00 - Welcome Back and Introducing Sara Flowers 01:18 - Sara’s Background and Entry into AI 04:03 - From ChatGPT Curiosity to Full Integration 07:01 - Building Bots for Every Client Use Case 10:22 - Automating Customer Service with Ada 15:00 - Measurable Impact and Internal Buy-In 20:18 - Managing Change with AI and Transparency 26:36 - Expanding AI Across All Departments 33:58 - Structuring Teams Around Ongoing AI Growth 41:55 - Hiring, Vetting, and The AI Talent Gap 50:44 - Final Thoughts and Invitation to Connect
Sponsored by Chief AI Officer. Empowering businesses with AI education and training. Visit chiefaiofficer.com for a free AI readiness assessment & AI strategy guide to help you get started using AI at work.
Using AI at Work