Using AI at Work: AI in the Workplace & Generative AI for Business Leaders 60: Using AI to Drive Organizational Change with Sara Flowers
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Jul 7, 2025 Sara Flowers, a business strategist and Chief AI Officer graduate, shares her expertise in optimizing workplaces with generative AI. She discusses how AI tools can revolutionize operations, like enhancing customer service with Ada and creating custom GPTs for project management. Sara emphasizes integrating AI to boost human productivity and improve team morale, rather than replace jobs. She also addresses change management strategies that ensure transparency, driving organizational transformation while overcoming employee resistance.
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Bots Transform Client Operations
- Sara Flowers uses custom bots for every client use case, including marketing, project management, and customer service.
- For example, she analyzed Trello boards to generate a 34-page report highlighting issues with an inventory vendor.
Ada AI Slashes Customer Service Tickets
- Deploying Ada in customer service reduced a 6,500-ticket backlog to zero within one week.
- This drastically improved customer experience with no chargebacks or negative BBB reviews.
Manage AI Change Transparently
- Address employees' concerns transparently about AI adoption, emphasizing what's in it for them.
- Use phased rollout plans and highlight AI as a partner to gain employee buy-in.