This Week in Startups Airbnb CEO Brian Chesky on early rejection, customer focus & AI’s future in hospitality | E1735
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May 4, 2023 
Brian Chesky, CEO and Co-founder of Airbnb, shares insights into the company’s early struggles with rejection and how they shaped his resilient spirit. He discusses restructuring Airbnb to prioritize product and customer satisfaction, while addressing challenges in marketing and remote work. Chesky highlights the transformative potential of AI in the hospitality industry, explaining how it can personalize user experiences and enhance customer interactions. His unique perspective on complaint resolution and innovation provides valuable lessons for founders and leaders.
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Early Rejection
- Airbnb faced initial rejection from investors who didn't understand the idea.
- They even resorted to selling collectible cereal to fund the company.
Y Combinator and Sequoia
- After initial struggles, Airbnb gained traction and was accepted into Y Combinator.
- This led to funding from Sequoia Capital, marking a turning point.
Focus on Early Adopters
- Focus on early adopters to get the flywheel going.
- Don't worry about those who are not the target audience initially.