Airbnb CEO Brian Chesky on early rejection, customer focus & AI’s future in hospitality | E1735
This Week in Startups
Refining Airbnb's Business Model
This chapter explores Airbnb's business structure, emphasizing the importance of customer satisfaction and loyalty while outlining the strategic approach to addressing user complaints. It highlights the decision-making processes and product management techniques that prioritize both host and guest needs, ensuring effective collaboration and innovation within the platform.
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