Stimulus - Learn Tools to Crush It in Your Medical Career The Lowest Common Denominator of Communication
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Oct 14, 2024 In high-pressure environments like medicine, communication is crucial. A resident shares a miscommunication story that emphasizes humility over ego. Leading with curiosity rather than defensiveness can enhance trust and improve patient care. The podcast delves into the reasons behind a nurse questioning a doctor's order and suggests that inquiry can save time and foster better relationships. It advocates for a culture of collaboration and highlights the profound impact of effective communication on healthcare outcomes.
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Because I Said So
- Robbie O'Hare shares a story from his residency about a communication breakdown with a nurse.
- His dismissive response, "because I said so," damaged their relationship for over a year.
Challenged Authority
- Clinicians, especially under stress, can find it challenging when nurses question their orders.
- This challenge often stems from a bruised ego or feeling like their authority is being undermined.
Pull, Don't Push
- Instead of reacting defensively, "pull" information by asking, "Tell me what you're thinking."
- This fosters open communication and helps understand the nurse's perspective.