The Importance of Effective Communication in Healthcare

How do you handle your authority being challenged under stress? Even minor communication missteps in high-pressure environments like medicine can create lasting rifts and missed details. While the instinct to push back is strong, it's rarely the best response.

We share a story of miscommunication between a resident and a nurse, highlighting the importance of humility and inquiry in clinical settings. We examine why leading with curiosity instead of ego can save time, build trust, and improve patient care.

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We Discuss:

• Because I Said So
• Cherubic Buddha vs Grumpy Gravel
• You May Feel Frustrated, That's OK
• Pushing vs Pulling
• Tell Me What You're Thinking
• The Three Reasons Why a Nurse Might Question a Doctor's Order
• Why Inquiry Saves Time and Improves Care
• The Other Person's Special Knowledge