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Reluctant Leader Takes The Job
- David Gunn accepted what he called a "suicide mission" to run NYC Transit after initial reluctance.
- His mother's push convinced him to take the job and try to fix the system.
Graffiti As A Symptom, Not The Root
- Gunn saw graffiti as a symptom of deeper deferred maintenance rather than merely a sanitation problem.
- He argued that clean equipment signaled proper maintenance and operational control.
Show Quick Wins While Fixing Systems
- Tackle systemic failures by increasing staff and rebuilding equipment to restore reliability.
- Show visible, fast wins (like clean trains) to build public confidence while longer repairs continue.