Troubleshooting Agile A Conversation with Johan, Part II
Mar 31, 2021
Johan Abildskov from Eficode dives into the art of using conversations to foster agile and DevOps practices. He explains the 'Ladder of Inference' and how it can clarify perceptions during team discussions, enhancing trust and dialogue. The conversation also tackles cognitive biases that can skew decision-making in DevOps, stressing the importance of collaboration. Johan shares insights on effective leadership, emphasizing how strong management can improve team dynamics and confront uncomfortable truths to drive growth.
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Test-Driven Development for Conversations
- Test-Driven Development for conversations parallels software TDD, iteratively verifying observations and assumptions.
- This approach builds comfort, certainty, and trust by validating each conversational step carefully.
Verify Shared Observations Early
- At each step of a conversation, verify shared observations to ensure common understanding.
- Check assumptions early to prevent misunderstandings and build mutual trust.
Frustration Triggers Deeper Thinking
- Our brains have fast, unconscious and slow, deliberate systems that affect how we interpret conversations.
- Frustration signals the need to switch to slower thinking and cultivate curiosity about others' views.
