A Conversation with Johan, Part II
Troubleshooting Agile
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Navigating the Ladder of Inference
This chapter delves into the 'ladder of inference' as a tool for improving communication during conversations, illustrated through a Zoom call scenario. It emphasizes the significance of clarifying perceptions and addressing emotional states to foster trust and enhance dialogue within teams. The discussion draws on psychological insights and real-life examples to demonstrate how curiosity and clear communication can prevent misunderstandings and promote productive interactions in the workplace.
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