

Caroline Fleck: The Secret Therapist Trick That Makes Anyone Feel Heard
10 snips May 28, 2025
In this illuminating conversation, Caroline Fleck, an expert in therapeutic intervention and behavioral psychology, shares her innovative validation ladder technique that revolutionizes human connection. She explains why validation doesn't require agreement and how it can make even the most troubled individuals feel truly seen. Caroline highlights the power of mimicry and body language in fostering empathy and emotional attunement. Discover how genuine curiosity can open doors and how validation must precede persuasion for meaningful communication.
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Use Validation Ladder for Connection
- Validate others by projecting mindfulness, understanding, and empathy to make them feel accepted.
- Listen with genuine curiosity and avoid judgment to truly make someone feel seen.
Validate Before Persuading
- Validate the valid parts of someone’s argument even if you disagree with them.
- Focusing on their truthful point first opens doors to effective and respectful influence.
Pivot to Behavioral Influence
- After validating, pivot to behavioral techniques like reinforcement to gently nudge perspectives.
- Projecting curiosity makes people more receptive and open to change.