013 - Jessica Zwaan - Built For People, Work like a Product Team in People Ops

Oct 3, 2023

Jessica Zwaan, an Amazon Best Selling author and founder of a consultancy focused on people operations, shares her insights on transforming HR practices. She discusses her unconventional career path and the evolution of People Operations, advocating for a blend of product management principles. The conversation highlights the impact of COVID-19 on workplace dynamics and the concept of Employee Lifetime Value for enhancing retention strategies. Jessica also teases an innovative 24-hour live-stream podcast idea, promoting collaboration in the HR space.

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Intro

00:00 • 2min

Exploring Coffee Culture and Innovative Practices in People Operations

02:21 • 4min

Embracing the Non-Linear Path in HR

06:40 • 5min

Transforming HR in a Post-COVID World

11:50 • 28min

Maximizing Employee Lifetime Value

39:59 • 29min

Exciting Ideas for Future Collaborations in HR Podcasting

01:09:09 • 2min

Building Community Through Coaching and Resources

01:10:56 • 4min