PX Espresso Hour☕with Luke O'Mahoney
013 - Jessica Zwaan - Built For People, Work like a Product Team in People Ops
Oct 3, 2023
Jessica Zwaan, an Amazon Best Selling author and founder of a consultancy focused on people operations, shares her insights on transforming HR practices. She discusses her unconventional career path and the evolution of People Operations, advocating for a blend of product management principles. The conversation highlights the impact of COVID-19 on workplace dynamics and the concept of Employee Lifetime Value for enhancing retention strategies. Jessica also teases an innovative 24-hour live-stream podcast idea, promoting collaboration in the HR space.
01:15:02
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Quick takeaways
- Applying product principles in people operations enhances strategic human resource management and emphasizes employee engagement as a continuous improvement process.
- Employee Lifetime Value (ELTV) allows organizations to assess the long-term contributions of employees, guiding budget decisions between hiring new talent and retention efforts.
Deep dives
The Shift Towards Product Principles in People Operations
Adopting product principles in people operations is essential for creating a more strategic approach to human resources. This involves not just traditional recruitment and retention strategies, but a substantial shift towards user-led design and continuous improvement. Influential figures in the field stress the importance of leveraging product management techniques to assess employee experiences as subscription products. By treating employee engagement and satisfaction as a product that needs iterative development, organizations can prioritize employee needs more effectively.
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