#0119 - Navigating Organisation Politics with Charles Lambdin
Mar 28, 2025
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Charles Lambdin, a senior consultant with a PhD in human factors engineering, dives into the intricate dynamics of organizational politics. He discusses the role of narratives in shaping decision-making and how misconstrued incentives can hinder collaboration. The importance of reframing challenges and building coalitions to spark meaningful change is emphasized. Lambdin also highlights the need for diverse stakeholder perspectives in defining value, advocating for a more agile and user-centric approach to organizational transformation.
Understanding the hidden conflicts within organizations is crucial for successfully adopting modern working practices such as agile and design thinking.
Building coalitions among stakeholders is essential for effective change management and aligning organizational values with actual behaviors and outcomes.
Deep dives
Understanding Organizational Conflicts
The podcast discusses the hidden conflicts within organizations that hinder the adoption of modern working practices like agile and design thinking. These issues arise when interests of management diverge from the goals of agile teams, often due to power dynamics and control concerns. For instance, while agile methodologies advocate for team autonomy and rapid iteration, upper management may prioritize their top-down strategies which could conflict with those methods. This misalignment leads to a significant challenge, as the objectives of senior management might not align with what drives value for customers or the organization as a whole.
The Role of Hidden Transcripts
A key concept introduced is the idea of the hidden transcript, which differentiates between the narratives that executives promote publicly and the unspoken truths that employees share among themselves. This gap can create a misalignment between the organization's claimed values and the actual cultural dynamics at play. For example, while an organization may publicly commit to agility and collaboration, the hidden transcript often reveals that employees feel constrained by existing hierarchies and processes. Recognizing and addressing this discrepancy is critical for fostering genuine organizational change and aligning behaviors with stated values.
Incentives and Organizational Behavior
The podcast highlights how the base and superstructure model illustrates the relationship between economic incentives and organizational culture. It argues that the behaviors incentivized within an organization often dictate how employees approach their work, regardless of the overarching goals espoused by management. For example, if employees are rewarded solely for individual performance rather than collaborative success, they are unlikely to engage in practices that promote team cohesion or agile methodologies. Understanding these underlying incentives is essential for leaders who wish to cultivate a more adaptive and successful organization.
Navigating Change Through Coalition Building
Effective change management within organizations requires building coalitions that bridge differing viewpoints and interests. The podcast emphasizes that advocates for change should not simply challenge existing perspectives but should work collaboratively to reshape thinking around value and outcomes. For instance, engaging the right stakeholders in meaningful conversations about defined values can strengthen alignment and improve decision-making processes. This journey towards shared understanding not only enhances the potential for successful agile transformations but also fosters a culture of openness and adaptability within the organization.
In this episode, we talk to Charles Lambdin about creating meaningful change in organizations. We examine the hidden conflicts that prevent organizations from adopting modern ways of working and uncover how incentives, power and stories influence company dynamics. Charles highlights the importance of understanding organization, politics, and building a coalition to drive real change.