Agency Life The 3 Client Communication Risks (& How to Avoid Them) w/ Susan Fennema
Mar 7, 2024
In this insightful discussion, Susan Fennema, CEO of Beyond the Chaos, shares her expertise in client communication risks. She highlights three primary risks, including the dangers of excessive visibility and communication leaks. Susan provides strategic tips for mitigating these risks while improving team efficiency. She emphasizes the importance of intentional communication, transparency, and maintaining trust in client relationships. With tactical advice and impactful anecdotes, listeners gain valuable insights into navigating the complexities of agency-client dynamics.
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Books
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10
Intro
00:00 • 3min
Enhancing Client Engagement Through Visibility and Efficiency
03:04 • 2min
The Crucial Role of Effective Client Communication
05:34 • 2min
Navigating Client Communication Challenges
07:08 • 6min
Enhancing Client Relationships Through Effective Communication
13:22 • 2min
Intentional Communication: Managing Client and Team Dynamics
15:08 • 4min
Enhancing Client Communication Through Thoughtfulness and Collaboration
19:05 • 2min
Navigating Client Communication Risks and Enhancing Transparency
20:56 • 4min
Navigating Client Relationships in Agency Life
24:26 • 12min
Embracing Entrepreneurial Values and Community Engagement
35:59 • 2min
