Efficiency Metrics, Management, and Consolidation - Tony Boor’s CFO Playbook for Scaling Blackbaud

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Sep 26, 2024

Anthony “Tony” Boor is the Executive Vice President and CFO of Blackbaud, with a fascinating trajectory from a motorcycle shop employee to a corporate leader. He delves into the shifting role of CFOs, balancing financial oversight with general management tasks. Tony shares insights on efficiency metrics and Blackbaud's revenue strategies, including their impressive $100 billion in processed payments. He emphasizes the importance of simplifying processes through automation and recounts valuable lessons learned from his career journey, wrapped up with a thrilling embezzlement story.

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Intro

00:00 • 4min

From Shop Floor to CFO: A Journey of Growth

04:02 • 12min

Transforming Donation Management: From On-Premise to Cloud Solutions

15:33 • 6min

The Power of Purpose-Built Software

21:22 • 6min

Unlocking Payment Processing Opportunities for Businesses

27:43 • 2min

Navigating Financial Evolution in Nonprofits During the Pandemic

29:58 • 2min

The Dynamics of Financial Metrics and Efficiency

31:55 • 19min

Transformative Leadership and Lessons in CFO Roles

50:44 • 8min

In this episode, CJ interviews Anthony “Tony” Boor, Executive Vice President and CFO of Blackbaud, who shares the unique path he took from working at a motorcycle shop in New Mexico to becoming a CFO. Tony reflects on his first management experiences and the lessons learned as he navigated his early career. The conversation dives into the evolving role of CFOs, particularly as they take on more GM responsibilities. Tony offers insights into Blackbaud's business model, its revenue layer cake strategy, and their expansion into verticals like payments, which sees over $100 billion processed through their platform annually. He discusses how they monetize this and secure a competitive edge. Tony also introduces his approach to efficiency metrics, including ARR per OTE, and elaborates on key financial concepts like EVA and ROIC. The interview explores his consolidation philosophy focused on simplifying, standardizing, and automating, and how this has played out at Blackbaud. Tune in to hear Tony’s insights on building the right team to propel a career forward in the long-ass lightning round and a fascinating embezzlement story.

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@cjgustafson222 (CJ)

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TIMESTAMPS:(00:00) Preview and Intro(02:05) Sponsor – Leapfin | Planful(04:05) Tony’s Early Career(08:49) The Changing Role of the CFO(13:32) The Evolution of Blackbaud’s Strategy(17:01) Sponsor – Mercury | NetSuite | Maxio(19:50) Blackbaud’s Customers(21:21) The Purpose-Built Nature of Blackbaud(24:45) Why Add Payments(32:02) Efficiency Metrics: ARR per OTE(35:41) Net Dollar Retention(37:34) Return on Invested Capital(39:40) Economic Value Added(40:42) Residual Cash Earnings(41:57) Consolidation and Blackbaud’s Pillar Model(45:16) Centralized Back Offices(51:07) Long-Ass Lightning Round: A Large Acquisition Mistake(52:53) Building the Right Team Underneath You(56:21) Craziest Embezzlement Story

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