HBR On Leadership How to Give — and Receive — Critical Feedback
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Aug 30, 2023 
Ben Dattner, an executive coach and organizational consultant, shares insights on the art of giving and receiving feedback at work. He emphasizes that feedback should be seen as a collaborative effort aimed at success, not as a confrontation. Dattner explores strategies to overcome resistance when employees don’t act on feedback and how to gracefully accept unexpected critiques. The conversation sheds light on the emotional dynamics of feedback conversations, highlighting the necessity of clear communication and trust in professional relationships.
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Feedback as Identity
- Feedback is the language of progress, conveying what's working and what's not.
- It can be challenging because it often ties into our identity and can feel personal.
Positive Framing
- Frame feedback positively, emphasizing growth and collaboration.
- Focus on how you can help your employee succeed, not on their shortcomings.
Separate Feedback and Rewards
- Decouple feedback from compensation and promotion discussions.
- Employees may only focus on the financial or status implications, missing the constructive feedback.