The Heart of Healthcare | A Digital Health Podcast Is Healthcare the Ultimate Test for AI? | Ankit Jain
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Jan 19, 2026 Ankit Jain, co-founder and CEO of Infinitus Systems, shares his expertise on voice-based AI in healthcare. He reveals how AI is transforming high-stakes medical calls, emphasizing the shift from traditional communication methods like phones and faxes. Ankit predicts that while many health systems will attempt to build their own AI agents by 2026, most will revert to vendors by 2027. He also discusses potential risks, the importance of safety regulations, and how AI can ultimately enhance personalized care in the industry.
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Wife's Frontline View Sparked The Startup
- Ankit Jain started Infinitus after his wife, a healthcare worker, urged bringing language-model tech to healthcare communications.
- He and a college roommate co-founded the company in 2019 without prior healthcare experience and committed to a decade-long effort.
Guardrails Beat Freewheeling LLM Output
- Early models like BERT/T5 enabled understanding but lacked safe controlled generation for long clinical calls.
- Infinitus mapped model outputs to a discrete action space to prevent hallucinations during 35-minute average calls.
Plan For Build-Then-Return Whiplash
- Expect 2026 to be the year many enterprises will try building agents internally, but prepare to return to vendors by 2027.
- Do prioritize iterative tuning, integrations, and change management rather than assuming demos equal production readiness.
