Is Healthcare the Ultimate Test for AI? | Ankit Jain
The Heart of Healthcare | A Digital Health Podcast
Early LLMs and voice RPA origins
Ankit describes 2018–2019 model limits, use of discrete action spaces, and early focus on long medical calls.
This week, Steve sits down with Ankit Jain, co-founder and CEO of Infinitus Systems, to talk about why voice-based AI has become one of the most rapidly adopted tools in healthcare operations, what’s actually working in the field, and where the hype still outpaces reality. Ankit shares six years of lessons from building AI agents that handle 35-minute medical calls end to end, plus his predictions on what 2026 and 2027 will really look like as enterprises attempt to build their own agents.
We cover:
- Why so much of healthcare still runs on phones, faxes, and portals
- How AI agents are handling long, high-stakes medical calls without going off track
- What large enterprises now expect around security, governance, and zero-hallucination requirements
- Why providers, payers, and pharma are adopting AI for different operational workflows
- Why 2026 may be the year many health systems try to build their own agents, and why most will return to vendors by 2027
—
About our guest:
Ankit Jain is the co-founder and CEO of Infinitus Systems, the agentic healthcare communications platform that automates high-stakes clinical and administrative conversations at scale. Under his leadership, Infinitus supports 44% of the Fortune 50, and many of the largest healthcare organizations in the US. A serial entrepreneur, advisor, and investor, Ankit has built companies and guided innovation at the intersection of technology and AI. He founded Quettra (acquired by Similarweb), helped launch Google Play and the search engine Cuil, and went on to co-found and manage Gradient Ventures, Google’s AI-focused venture fund. His background in building distributed systems and safety-constrained AI, combined with hands-on experience scaling products in regulated environments, gives him a pragmatic perspective on how to design trustworthy AI that earns adoption in healthcare. Ankit frequently works with industry leaders on governance, education, and integration strategies that make automation safe, approachable, and scalable.
—
Chapters:
00:01:38 Introduction to Ankit Jain and Infinitus Systems
00:02:54 The journey into healthcare entrepreneurship
00:03:55 Inspiration behind Infinitus and its mission
00:04:55 Evolution of AI in healthcare communications
00:08:12 Navigating competition in the AI healthcare space
00:10:30 Defensibility and product development insights
00:14:00 AI's role in enhancing healthcare accessibility
00:15:20 Go-to-Market strategies and lessons learned
00:17:52 Deepening engagement in healthcare workflows
00:19:33 Competitive dynamics in healthcare AI
00:20:42 Addressing industry concerns and challenges
00:22:14 The need for industry self-regulation
00:23:40 Navigating consumer privacy and AI interactions
00:25:27 The future of jobs in healthcare AI
00:28:30 The evolution of healthcare AI
00:29:37 Lessons for entrepreneurs in healthcare
—
Pre-order Halle's new book, Massively Better Healthcare.
—
📍 Connect with us:
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
The AI-powered Podcast Player
