Troubleshooting Agile Managing People Out
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Sep 10, 2025 Keith Lucas, author of 'Impact' and former CPO/CTO at Roblox, shares insights from his 30 years in tech. He discusses the fine line between being 'nice' and being decent, and the concept of 'coaching out' as a vital leadership skill. Keith emphasizes the importance of early communication in performance management and navigating the legal landscape when dealing with underperformance. He also provides personal anecdotes that reveal how tough conversations can foster personal growth and enhance team dynamics.
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Leaders Come From Technical Backgrounds
- Leaders often arrive from technical roles and must learn team leadership skills they weren't trained in.
- Keith Lucas wrote his book to help such leaders build repeatable innovation-capable teams.
Teams Signal Problems First
- Team members notice performance issues faster than distant leaders because they're in the trenches together.
- A clear mission, values, and operating principles encourage teammates to speak up about problems.
Expose Weak Points With Clear Outputs
- Make team outputs and processes explicit so weak points can't hide and accountability is clear.
- Use daily rituals like stand-ups to surface blockers and highlight where work is being routed around people.
