Business Processes Simplified Podcast S3:E11 - Systems Champion Book Review & Interview with David Jenyns
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Aug 18, 2025 David Jenyns, founder of SYSTEMology and author of "Systems Champion," discusses the pivotal role of a Systems Champion in cultivating a systems-driven culture. He emphasizes the importance of systematization for growth and efficiency, sharing success stories and the impact of consistency in customer experience. The conversation dives into leveraging AI for operational improvements and introduces the 'fix it twice' methodology for effective problem solving. Jenyns advocates for the simplification of processes before automation, drawing on insights from high-stakes engineering.
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Real Owners Gained Freedom And Exits
- Ryan Stannard, a builder, used a systems champion to step out of day-to-day and take a seven-week holiday.
- Jeanette Farron systemized her daycare and sold it to an ASX-listed company for a great exit.
Systems Champion Is The Leverage Point
- The Systems Champion is the key leverage point that makes a systems culture stick in a business.
- David Jenyns argues this role separates businesses that succeed at systemization from those that fail.
Appoint A Dedicated Systems Champion
- Appoint a systems champion to extract, document, and keep systems progressing on the ground.
- Let them own follow-through so systems don't stay important but non-urgent on the owner's to-do list.
