
S3:E11 - Systems Champion Book Review & Interview with David Jenyns
Business Processes Simplified Podcast
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The Power of Consistency in Customer Experience
This chapter emphasizes the significance of consistency in providing products and services, illustrated through an anecdote about a local cafe. It highlights how variability can lead to customer dissatisfaction and underscores the need for businesses to establish a reliable baseline before focusing on quality enhancements.
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