Business Processes Simplified Podcast cover image

S3:E11 - Systems Champion Book Review & Interview with David Jenyns

Business Processes Simplified Podcast

00:00

The Power of Consistency in Customer Experience

This chapter emphasizes the significance of consistency in providing products and services, illustrated through an anecdote about a local cafe. It highlights how variability can lead to customer dissatisfaction and underscores the need for businesses to establish a reliable baseline before focusing on quality enhancements.

Transcript
Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app