Kumuthini Raman, a learning professional at KPMG specializing in leadership development, joins the discussion to unveil her insights on workplace requests. She shares her experience participating in a challenge that involved asking colleagues for resources, salary raises, and even deadline extensions. The conversation highlights how overcoming the fear of rejection can lead to personal growth and successful negotiations. The importance of communication styles, gender dynamics in responses, and balancing assertiveness with warmth also take center stage.
Engaging in assertive requests often leads to surprisingly positive outcomes and helps diminish the fear of rejection.
Balancing warmth and assertiveness is crucial for women in workplace interactions to effectively advocate for their needs.
Deep dives
The Power of Asks
When seeking to fulfill personal or professional desires, many people hesitate to ask for what they want due to fear of rejection. However, research indicates that people often underestimate how frequently others are willing to say yes. By practicing the exercise of making requests, individuals can discover that asking assertively often garners more positive responses than anticipated. This realization can significantly enhance one's ability to advocate for themselves and help foster an environment of open communication.
Combining Warmth and Assertiveness
The act of successfully advocating for oneself requires a balance of warmth and assertiveness, particularly for women in the workplace. Building genuine relationships and showing understanding often facilitate easier requests, whereas assertiveness is crucial in ensuring one’s needs and expectations are communicated clearly. By engaging in exercises that push the boundaries of both interactive and professional asks, individuals can develop greater confidence in making their requests. Practicing this combination not only improves the chances of receiving a favorable response but also elevates one's standing within professional environments.
Insights from Real Experiences
Participants in the exercise shared real-life experiences where they sought out 'no' responses to challenge their fears and expectations around asking. Many found themselves surprised by the positive outcomes, often receiving more 'yes' answers than they initially anticipated. This not only shifted their perception of rejection but also revealed insights into how they could engage more effectively with colleagues. The reflections highlighted the importance of understanding the context and the delivery of a request, ultimately showcasing the significant personal and professional growth that can result from simply asking.
Cultural Context and Communication
Cultural backgrounds can significantly influence how individuals approach asking for what they want and handling rejection. Different communication styles may lead to varying interpretations of assertiveness and warmth, impacting interpersonal interactions. For instance, in some cultures, directness can be seen as rude, while in others, being overly agreeable may prevent effective communication. Recognizing these nuances helps individuals adapt their approach in diverse environments, fostering better understanding and collaboration across different groups.
What’s on your work wish list? A conference or training? A higher performance rating or salary or job title? Feedback from someone you respect? A project you’d like to lead? Clearer communication from your boss? Or maybe an extension on a deadline?
These are the sorts of things that Amy Gallo and four listeners asked for (and mostly got) when they did Alison Fragale’s “nos challenge” from our episode “To Get What You Want, Be Both Assertive and Warm.” These were the rules: ask different colleagues for something they have the power to give you and that you’d value having. Keep track of the requests and responses until you’ve gotten 10 nos. Also keep track of the yeses and how each response made you feel.
In doing the challenge, they tested their assumptions about people’s willingness to meet their wants and needs. They also crossed off lots of items on their wish lists, learned to fear rejection less, and gained status. Now, your turn?