9 Sentences You Want Your Staff to Say - Camp Code #134
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Feb 6, 2024
Learn about the essential nine phrases for camp staff to create a positive camp environment. Topics include effective communication, embracing mistakes, empowering staff, and the power of positive language. Special emphasis on promoting mindfulness, building resilience, fostering innovation, and creating a supportive environment for campers.
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volunteer_activism ADVICE
Value Changed Behavior Over Sorry
Encourage genuine apologies followed by changed behavior rather than rote or forced "sorry."
Teach campers that real learning comes from understanding and altering their actions, not just words.
volunteer_activism ADVICE
Use Names with Politeness
Use please and thank you along with names to build a mindful, trusting camp community.
Saying campers' names repeatedly comforts them and helps others learn them quickly.
volunteer_activism ADVICE
Normalize Saying "I Made a Mistake"
Normalize staff admitting mistakes to build resilience and vulnerability.
Use sharing past mistakes as training exercises to underscore learning and growth.
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Nine sentences! You know…the ones that make for better experiences for both our campers and our staff. Listen in today!
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Best Practice for Leadership Training
From Kate
In today’s episode we focused on the nine things we want our staff to say. What about the sentences we don’t want our staff to say? As a part of your summer training, front load both the things you want and don’t want your staff to say! We’ve prepped you with a short list that comes to mind:
“I don’t have time for that!” - We want our staff to remember to make time for things. Be it helping a colleague or supporting a child, it is our role to find ways to support each other.
“That’s not my job!” - Camp is all about community and communities come together to help out when and where is needed!
“Calm Down/Your Okay” - This dismisses someones feelings and as camp leaders, we need to demonstrate empathy with our campers.
“That’s so cute / you're so cute” - This can show that you are fantasizing on or about someone and the way they look. We 100% support the idea of sharing compliments and recommend we focus on things that can help construe confidence in our campers.
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Camp Code - Leadership & Staff Training Podcast for Camp Directors