

Ep 269: As She Retires From a Trailblazing Career in Legal KM and Innovation, Sally Gonzalez Shares Lessons Learned
Nov 25, 2024
Sally Gonzalez, a pioneer in legal knowledge management with a 40-year career at top law firms, discusses her insights before retiring. She highlights the evolution of KM, stressing the shift towards AI-driven approaches and the need for strategic alignment with business goals. Cultural dynamics between US and UK firms impact knowledge sharing, while firm leadership plays a crucial role in embracing innovation. Gonzalez also emphasizes the importance of a strategic vision for professional success, blending technology with the human element in legal practices.
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Knowledge vs. Information
- Knowledge management (KM) is built on data plus context, which equals information.
- True knowledge is information plus experience, residing only within individuals, not machines (yet).
KM Success Factors
- Focus on people, processes, scope, and measuring success in KM initiatives.
- Limit technology efforts to under 30% for optimal results.
Strategic Vision for KM
- Create a strategic vision and plan for KM, even if your firm doesn't demand it.
- Address business pressures and goals, outlining specific actions, resources, and success measures.