Risky Business
Soap Box: Making security tech more people friendly
Aug 12, 2024
Ryan Kalember, Chief Strategy Officer at Proofpoint, dives into making security technology more user-friendly. He discusses the importance of improving how security tools interact with users, advocating for clearer communication to bridge the gap in cybersecurity. Kalember highlights the need for enhanced user risk profiling and the integration of security tools to boost incident response. He also touches on the challenges of identity management in SaaS and the rise of enterprise browsers designed to better protect users.
34:35
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Quick takeaways
- Enhancing security tool communication can transform user interactions, improving understanding and fostering a culture of proactive security awareness.
- Integrating user telemetry and browser-based solutions allows organizations to effectively manage identity risks and educate users on security practices.
Deep dives
The Need for Improved User Interaction in Security Technology
Security technology has traditionally failed to effectively engage with users, resulting in a lack of understanding about important security practices. Many common tools, such as VPN and endpoint detection and response (EDR) solutions, have not evolved in terms of user experience, rendering them as uninformative as they were decades ago. Users often encounter vague error messages that offer little insight into security risks or necessary actions, which merely enforces an unfavorable stereotype of security technology personnel. Enhancing how security tools communicate with users can not only make the tools more intelligent but also educate users on their security behaviors, potentially reducing overall risk.
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