The Need for Improved User Interaction in Security Technology

Security technology has traditionally failed to effectively engage with users, resulting in a lack of understanding about important security practices. Many common tools, such as VPN and endpoint detection and response (EDR) solutions, have not evolved in terms of user experience, rendering them as uninformative as they were decades ago. Users often encounter vague error messages that offer little insight into security risks or necessary actions, which merely enforces an unfavorable stereotype of security technology personnel. Enhancing how security tools communicate with users can not only make the tools more intelligent but also educate users on their security behaviors, potentially reducing overall risk.