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How Trust Can Transform Client Relationships and Team Dynamics with David Horsager

Nov 19, 2024

In this discussion, David Horsager, a global trust expert and author, reveals how trust serves as the true currency of relationships. He introduces his eight pillars of trust, emphasizing the roles of clarity, compassion, and competency. Learn about the importance of emotional intelligence and how genuine appreciation can fortify connections. David also shares actionable tools for rebuilding trust and enhancing team dynamics, making this a must-listen for anyone looking to strengthen their professional and personal relationships.

40:30

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Episode guests

David Horsager

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Episode notes

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Quick takeaways

Trust is now recognized as the true currency of relationships, emphasizing clarity over cleverness in communication for effective client engagement.

Empathy and compassion are essential for building trust, as genuine attentiveness in interactions fosters deeper connections and loyalty among clients.

Deep dives

The Importance of Trust Over Time

The podcast emphasizes that trust is the true currency of relationships, overshadowing the previously held belief that time was the key factor. This insight reflects a deeper understanding of how relationships are built, particularly in business settings. For instance, the host discusses the distinction between being clear and being clever in communication, asserting that clarity fosters trust, while complexity breeds doubt. By focusing on this principle, individuals can significantly enhance their client relationships and overall professional interactions.

Intro

2min

The Power of Clarity and Compassion in Relationships

15min

The Critical Role of Character in Trust and Decision-Making

3min

The Pillar of Competency in Client Relationships

3min

Building Trust Through Emotional Intelligence

13min

Building Trust in Business Relationships

6min

What if trust, not time, is the true currency of relationships?

In this episode, I sit down with David Horsager, global trust expert and author of Trust Matters More Than Ever, to unpack the essential role of trust in business and life.

We dive into a high-level view of David’s research-backed eight pillars of trust. From the power of clarity and compassion to the underestimated influence of commitment and competency, you’re sure to walk away from this episode with a better understanding of how trust can transform client relationships, team dynamics, and leadership.

Tune in to learn how you can leverage trust to build stronger, more reliable connections in every area of your life.

Topics We Cover in This Episode:

Why trust—not time—is the real currency of strong relationships
How clarity can make or break trust in a crowded, distracted world
Tools for rebuilding trust when it’s been broken
Practical methods to show authentic appreciation that resonates
How a simple engagement statement can boost connection and retention

Whether you’re aiming to improve client relationships, inspire your team, or enhance personal growth, David’s proven strategies will help you take your skills to the next level. Don’t forget to check out his book, Trust Matters More Than Ever, and review his latest research and tools at trustedge.com

Resources Mentioned:

Get the Trust Matters More Than Ever book

Check out the Trust Edge Website

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