

How Trust Can Transform Client Relationships and Team Dynamics with David Horsager
Nov 19, 2024
In this discussion, David Horsager, a global trust expert and author, reveals how trust serves as the true currency of relationships. He introduces his eight pillars of trust, emphasizing the roles of clarity, compassion, and competency. Learn about the importance of emotional intelligence and how genuine appreciation can fortify connections. David also shares actionable tools for rebuilding trust and enhancing team dynamics, making this a must-listen for anyone looking to strengthen their professional and personal relationships.
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Trust as Currency
- Trust, not time, is the true currency of relationships.
- Mo Bunnell realized this after learning from David Horsager, a global trust expert.
Clarity Builds Trust
- Use clear and simple language, avoiding jargon, to build trust with clients.
- Focus on the benefits of your offerings, not on your company's history or your personal achievements.
Clarity Example
- A haircutting business called "Whispers on Main" struggled.
- Renaming it "Best Cuts by Barb" brought clarity and increased business.