What Separates Great Brands from the Rest with Ryan Bartlett
Nov 19, 2024
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Ryan Bartlett, the founder and CEO of True Classic, transformed his men’s apparel brand into a $150 million business in just three years. He shares insights on the importance of authenticity in marketing, emphasizing emotional connections over aggressive sales. The conversation delves into the real challenges of entrepreneurship, including the emotional toll and high-stakes decisions, like a $40 million inventory bet. Bartlett also discusses balancing personal life with business demands while underlining the value of customer focus and storytelling in building brand loyalty.
Ryan Bartlett's journey from diverse experiences to founding True Classic exemplifies the importance of leveraging previous skills in entrepreneurship.
True Classic's marketing strategy emphasizes authentic connections with customers through relatable content rather than traditional sales tactics.
The brand's commitment to exceptional customer experience, reflected in thoughtful service and personal touches, fosters long-term loyalty and referrals.
Deep dives
The Benefits of a Growth-Oriented Environment
Creating a growth-oriented environment is crucial for personal and professional development. Engaging with mentors and influencers fosters an atmosphere conducive to improvement, enabling individuals to work more efficiently and effectively. An app like Growth Day exemplifies this principle, offering a space where users gain access to resources, courses, and content from industry leaders. This shared growth approach encourages productivity and personal accountability, enhancing overall user success.
Ryan Bartlett's Entrepreneurial Journey
Ryan Bartlett, the CEO and founder of True Classic, experienced a diverse background before launching his successful apparel brand. Initially drawn to music, he later transitioned into digital marketing, which provided him with valuable skills in technology and creative problem-solving. His previous ventures informed his approach to building True Classic, leveraging his marketing expertise to scale the brand quickly and effectively. Within three years, Bartlett grew True Classic to over $150 million in revenue, aiming for continued expansion and recognition in the men’s apparel market.
The Importance of Authentic Marketing
Bartlett emphasizes the notion that effective marketing should not feel overtly like selling; instead, it should foster genuine connections with customers. By focusing on creating relatable, entertaining content, True Classic built an emotional bond with its audience, which proved to be more compelling than traditional advertising methods. This approach shifted the company’s marketing strategy towards humor and storytelling, enhancing customer experience and loyalty. The emphasis is on delivering value through engaging content, ultimately driving sales while respecting the customer's intelligence and emotions.
Nurturing a Stellar Customer Experience
Customer experience plays a vital role in distinguishing True Classic from competitors. Bartlett's focus on personalized, thoughtful service leads to memorable moments for customers, fostering long-term loyalty. Initiatives like sending gifts or hand-written notes during customer service interactions demonstrate the brand’s commitment to exceeding expectations. This approach results in customers who feel valued and appreciated, thus enhancing their likelihood of returning and referring others to the brand.
Handling Growth Challenges and Scaling
Rapid growth comes with its own set of challenges, especially concerning team dynamics and operational efficiencies. As True Classic expands, Bartlett stresses the importance of hiring for culture and skill, ensuring that employees align with the company’s core values. Maintaining communication and support for employees is crucial, as roles may evolve quickly in a fast-paced environment. Bartlett’s experiences highlight the need for adaptability in leadership, fostering a culture that balances trust and accountability even as the customer base grows exponentially.
That’s exactly what my guest today, Ryan Bartlett, did. As the founder and CEO of True Classic, Ryan scaled his company from zero to $150 million in just three years—and he’s only getting started. Now valued at nearly $1 billion, True Classic is rewriting the rules for what it takes to succeed in e-commerce. This conversation is an absolute game-changer for anyone who wants to understand the mindset, strategies, and work ethic behind building a thriving business in today’s world.
In this episode, Ryan breaks down the key pillars of his success, including his unique approach to marketing, which he describes as “the best marketing isn’t marketing.” By prioritizing authenticity and creating content that makes people feel connected, True Classic has built a loyal customer base. But it doesn’t stop there—Ryan shares how relentless customer focus has set them apart, from premium products at accessible prices to moments of over-delivering on customer experience.
We also dive into the real challenges of entrepreneurship. Ryan gets brutally honest about the emotional toll, the late nights, and the do-or-die moments, like betting $40 million on inventory. But his ability to turn risks into rewards and to lead with empathy has been critical to his company’s meteoric rise. If you’ve ever wondered whether entrepreneurship is worth the grind, Ryan’s insights will give you the clarity and inspiration you need.
Key Takeaways:
Marketing Done Right: Why emotional connection, not hard selling, is the real game-changer in building a brand.
Customer Experience as a Superpower: How creating "wow" moments for your customers can make you unforgettable.
Risk and Resilience: Ryan’s lessons from gambling big on his business and why fearlessness is essential in entrepreneurship.
Scaling Without Sacrificing: The challenges of growing fast and keeping a strong culture intact.
Ryan Bartlett’s story proves that success isn’t just about hard work—it’s about working smart, being relentless in creating value, and playing the long game. Whether you’re starting your first business or scaling to new heights, this episode will leave you inspired to take your next step.