Capital Allocators – Inside the Institutional Investment Industry

Chris Voss – Listening, Human Nature, and Negotiations (Capital Allocators, EP.252)

May 30, 2022
Chris Voss, founder of the Black Swan Group and former FBI lead international kidnapping negotiator, shares invaluable negotiation insights. He discusses the art of listening and the psychology behind effective communication. Voss reveals techniques like mirroring and labeling to enhance dialogue. He emphasizes the power of 'no-oriented' questions and managing emotions during negotiations. Personal anecdotes enrich the conversation, alongside future projects that aim to broaden the reach of his groundbreaking strategies.
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ADVICE

Cold Reading for Attention

  • Make an observation or a "cold read" to grab someone's attention.
  • Guess their mental or emotional state based on their expression.
ADVICE

Setting the Stage for Listening

  • Create a listening environment where others feel safe to share.
  • View being corrected as a positive, as it builds trust and reveals information.
ANECDOTE

Real Estate Cold Read

  • A Georgetown student used a "cold read" in a real estate deal, guessing the seller's motivation incorrectly.
  • The agent corrected him, revealing key information about the seller's need to sell.
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