Episode 47: Sarah Etter, Procore - Building reputation, visibility and value for content
Mar 15, 2022
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Sarah Etter, Senior Manager of Content Design at Procore, shares insights on embedding content designers, writing globally, demonstrating ROI for content design, and establishing a governance model. The podcast also discusses her career journey, team building at Procore, revolutionizing content design, navigating content operations, and exploring tech disparities in Silicon Valley through fiction.
Demonstrating ROI for content design is crucial in showcasing its impact on reducing costs and enhancing user experiences at Procore.
Collaboration across different organizational areas and fostering specialized interests within the content team promote unified content experiences and cross-functional collaboration at Procore.
Deep dives
Sarah Eder's Journey in Content Strategy and Design
Sarah Eder, the senior Content Design manager at Procore, shares her unique career journey from a music journalist aspirant to leading content strategy for enterprise companies. Transitioning from journalism to tech, her path involved mastering content marketing, working with premier clients, and analyzing the impact of complex back-end code on user engagement and content creation. Joining Procore allowed her to build and lead a team, emphasizing the importance of long-lasting content strategies.
Establishing Content Value and ROI at Procore
Sarah emphasizes the significance of proving the value of content by demonstrating return on investment (ROI) at Procore. Through strategic initiatives like building strong relationships with the support team to quantify cost savings, creating content testing plans, and developing a content governance model, Sarah's team showcases the impact of content design on reducing customer support costs and improving user experiences, aligning content efforts with company goals.
Collaboration and Governance Across Org Units
To ensure consistency and accuracy in content across various touchpoints, Sarah's team collaborates with different areas of the organization, including product, marketing, support, and technical writing. By fostering specialized interests within her team for areas like marketing, support, and translation, and by standardizing content practices through a content testing plan and aligning voice and tone with organizational guidelines, Sarah promotes cross-functional collaboration for unified content experiences.
Navigating Complex Back-End Code and Technical Partnerships
Sarah's passion for understanding complex back-end code and its implications drives her to bridge the gap between content design and engineering at Procore. By empowering her team to comprehend the technical intricacies of the product, collaborating closely with engineering partners, and instituting processes like content QA and documentation support, Sarah enhances the partnership between content and engineering, leading to effective content strategies and product experiences.
Sarah Etter, Senior Manager of Content Design at Procore offers an abundance of practical advice based on years of experience as a content practitioner. From embedding content designers across an organization and ensuring a design system is content oriented to scaling content design. The chat also touches on writing globally and inclusively, demonstrating ROI for content design and establishing a content operations governance model. That’s not even the full list of topics packed into this episode, all with examples and top tips.
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