Camille Ricketts - CMO at Notion - Notion's Playbook For Building An Authentic Enterprise Brand
Nov 7, 2020
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Camille Ricketts, CMO at Notion, discusses how they built a multi-billion dollar brand by humanizing enterprise marketing. They focus on segmentation, storytelling, and the consumerization of the enterprise. Their team of less than 10 marketers has been able to create a brand valued at over 2 billion dollars. They also talk about their marketing tactics, measuring success, and the importance of supporting enthusiastic individuals in the global community.
Notion utilizes customer segmentation to tailor marketing messages and focus on the most effective arguments for each segment.
Notion takes a humanized and consultative approach to B2B enterprise marketing, emphasizing storytelling and developing authentic relationships with customers.
Deep dives
Segmentation and Customer Base
Understanding their customer base, Notion conducted user research and interviews to identify three core customer segments: engineers, designers, and HR leaders. They also identified three main use cases: wiki knowledge base, project management, and notes/documents. Notion tailored their marketing messages to each segment and focused on pinpointing the most effective arguments for each group.
Approach to Enterprise Marketing
Notion takes a more humanized and consultative approach to B2B enterprise marketing. They emphasize storytelling, emotional appeals, and developing a consultative relationship with customers. While they recognize the specific requirements and considerations of enterprise marketing, they aim to approach customers in a more friendly, approachable, and authentic manner.
Building the Brand Voice
Notion's brand voice is transparent, simple, and product-focused. They avoid using excessive adjectives and prioritize clear communication. The founder's design expertise influenced the brand's look and feel. The marketing team maintains consistency in the brand voice through thorough documentation, providing detailed examples of desired messaging. They also proactively learn from the sales team and incorporate feedback from customer interactions.
Camille Ricketts is CMO at Notion. In this episode we’re talking about how Notion built a multi-billion dollar brand by humanizing enterprise marketing.
Camille was the first marketing hire at Notion and she explains how B2B SaaS enterprise marketing doesn’t need to be stiff, boring, and overly-formal but just real, authentic, and human. This approach has helped Notion build a brand valued at over 2 billion dollars with a team of less than 10 marketers within a 50-person company.
In this episode, we discuss:
- How Notion segments its customer base
- How they do enterprise marketing and the shift they’re driving towards the consumerization of the enterprise
- Notion’s approach to brand building, storytelling & crafting their brand voice
- The tactics & channels that are working for Notion's marketing team today
- How Notion's marketing team measures success
Links
Notion >> https://www.notion.so/
Obviously Awesome by April Dunford >> https://www.goodreads.com/en/book/show/45166937-obviously-awesome
The Culture Code by Daniel Coyle >> https://www.goodreads.com/book/show/33517721-the-culture-code
Hiten Shah's Product Habits >> https://producthabits.com/blog/
Figma >> https://www.figma.com/
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Advance B2B >> www.advanceb2b.com
Follow The Growth Hub on Twitter >> twitter.com/SaaSGrowthHub
Follow Edward on Twitter >> twitter.com/NordicEdward
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