HBR IdeaCast Lessons in Leading Through Crisis From Jacinda Ardern
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Jun 10, 2025 
Jacinda Ardern, the former prime minister of New Zealand, reflects on her leadership during numerous crises, from natural disasters to the pandemic. She discusses the necessity of transparent communication and expert collaboration, even in chaotic times. Ardern shares insights on overcoming imposter syndrome and highlights the importance of resilience in leadership. She also touches on her personal journey from a struggling forestry community and the values that shaped her approach to politics, emphasizing authenticity and responsibility.
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Early Crisis Decision Experience
- Jacinda Ardern learned crisis decision-making from managing a biosecurity incursion.
- They chose a "path of least regret" knowing failure would not worsen their position internationally.
Transparent Decision Making
- Gather expert opinions and research thoroughly before deciding in uncertain situations.
- Share your decision process openly to help others understand and accept choices.
Using Doubt to Build Confidence
- Use self-doubt to drive thorough preparation and understanding of challenges.
- Confidence follows from deep knowledge, not absence of doubt.
