Psychological safety - setting the record straight
Sep 29, 2023
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Amy Edmondson, renowned organizational psychologist, discusses psychological safety, its implementation, and the importance of creating a learning environment. Blameless reporting at Ford is explored as an example. The chapter also highlights the impact of technology, strategies to enhance psychological safety in meetings, and the role of middle managers in fostering a safe environment.
Psychological safety is crucial for creating a learning environment where individuals feel safe to speak up, share their ideas, and take interpersonal risks.
Leaders play a critical role in facilitating psychological safety by creating trust, reframing failure, and actively engaging with their team members.
Deep dives
The Significance of Psychological Safety in Organizational Psychology
Psychological safety, coined by Amy Edmondson, is the key to creating a learning environment where individuals feel safe to speak up, share their ideas, and take interpersonal risks for the greater good of the team. It is crucial in today's uncertain and complex world, where fear and impression management hinder learning and innovation. To foster psychological safety, leaders must reframe work as uncertain and interdependent, proactively invite voice and ideas, and respond to mistakes and challenges in a learning-oriented way. Blameless reporting and creating cultures of curiosity and experimentation are effective tools to cultivate this environment.
Leadership and Psychological Safety
Leaders have a critical role in facilitating psychological safety in their teams. They need to be emotionally self-regulated, create a sense of certainty and trustworthiness, and adopt a coaching mindset. This includes reframing failure as an opportunity for growth, reducing the fear of negative consequences, and providing clear expectations and support for learning and development. Successful leaders actively engage in leadership practices that encourage participation, listen to different perspectives, and value their team members' contributions. It is essential for leaders to be aware of the impact they have on psychological safety and take conscious steps to reinforce it.
Overcoming Barriers to Psychological Safety
Several barriers hinder the development of psychological safety in organizations. These include fear of appearing obstructive or ignorant, status preservation, and a focus on blame and punishment. Overcoming these barriers requires reframing work as a learning environment, where vulnerability and mistakes are accepted as part of the growth process. It also involves raising awareness of biases and mental models that hinder open communication and actively encouraging voice and contributions. Creating structures and rituals that elicit good thinking and responding to input in a learning-oriented way can help overcome these barriers.
Psychological Safety in the Digital Age
Technology, while posing challenges to psychological safety, also offers opportunities to enhance it. Remote work and digital communication can make it harder to foster connection and belonging, but teams can counteract this by being intentional about creating transparency, engagement, and inclusion. Shorter and more focused meetings, with cameras on and active participation, help maintain psychological safety. Technology can also provide tools for effective collaboration, knowledge sharing, and reducing informational load. Experimenting with new practices and habits, enabled by technology, can contribute to creating a psychologically safe, hybrid work environment.
Amy Edmondson is the most renowned organisational psychologist in the world. In other words she's looked to more than anyone else for the answers of how to fix work.
In this in depth discussion she talks us through what she understands by psychological safety, how any of us can create it and what she believes the best team structure is to achieve it.
We're also joined by Octavius Black, founder of Mind Gym, who provide behavioural science based interventions for lots of the biggest companies in the world.