Humans and AI Bots Blur in the World's Call Center Capital

Saritha Rai, a Bloomberg journalist with extensive knowledge of Southeast Asia, explores the seismic shift in the call center industry, particularly in the Philippines, as AI gains traction. She discusses how tools like the Sanas AI app are improving efficiency while also raising concerns about job security. Rai delves into the experiences of workers facing uncertainty and the implications for the economy. The conversation highlights the need for governments to address the challenges associated with AI-induced job displacement and the future of work.