Humans and AI Bots Blur in the World's Call Center Capital
Big Take Asia
AI Advances in Philippine BPO
This chapter examines the profound effects of AI tools on the Business Process Outsourcing (BPO) sector in the Philippines, which employs 1.7 million workers. It discusses the potential for job displacement due to AI, the historical context of outsourcing in the region, and personal experiences of workers facing uncertainty in their roles.
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