Humans and AI Bots Blur in the World's Call Center Capital
Big Take Asia
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Navigating Job Security in the AI-Driven BPO Landscape
This chapter explores the instability of jobs in the Philippines' BPO industry, focusing on the issue of 'floating status' where employees are on standby without pay. It also examines the rising threat of AI technology, which may jeopardize jobs and impact the country's economy that largely depends on this sector.
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