Explore the journey of BIGGBY COFFEE towards Stakeholder Capitalism, emphasizing purpose-driven business, employee engagement, corporate culture transformation, and the power of storytelling in driving change.
Starting the transformation towards Stakeholder Capitalism requires sharing inspiring stories.
Transparent communication, strategic planning, and prioritizing employee benefits lead to financial growth during crises.
Deep dives
Big B Coffee's Transformation to Stakeholder Capitalism
At Big B Coffee, a camping trip leads to a transformative encounter with Nathan Haby, who inspires a shift towards stakeholder capitalism. After a culture survey reveals deep-rooted issues, a new leadership approach emerges, emphasizing stakeholder integration and purpose-driven work. The organization restructures into 'spheres', inviting diverse levels of employees to contribute and align around a higher purpose.
Navigating Crisis: Responding to the COVID-19 Pandemic
When the COVID-19 pandemic hits, Big B Coffee's leadership takes decisive action to protect employees, shifting to remote work and ensuring healthcare benefits. Through transparent communication and strategic planning, staff members on leave are reassured about their benefits, leading to a successful financial turnaround and year-over-year growth.
Personal Growth and Organizational Transformation
Individual stories like Jeremy's journey from initial struggles to finding a fulfilling role reflect Big B Coffee's cultural evolution. Embracing self-awareness, adapting roles to align with personal strengths and passions, and prioritizing a shared purpose propel both personal growth and organizational success, marking a significant transition towards stakeholder capitalism.
Originally released on November 15, 2020, Episode 10 tells the story of the first six years of BIGGBY COFFEE’s transition toward Stakeholder Capitalism. Starting with a chance encounter around a fire pit on an island in the middle of Lake Michigan, to a vision that aims to change workplace culture in America, the BIGGBY journey is an excellent example of the difficulty and the distinction that accompany the work of integrating the 10 things you should know about stakeholder capitalism.
Episode 10 is the final episode in the series, and the 10th thing you should know about stakeholder capitalism is that all it takes to start the process of transformation is a few good stories.
If you’d like to help your company to begin or advance the work to transition to stakeholder capitalism, please share this podcast with your colleagues and if you’d like to do more, join Nathan, Amanda, the people who were profiled in this podcast series and many more like them in the Intrapreneur Accelerator.