71: The Real Reason Digital Transformations Fail — It’s Not Technology or People

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What if the real bottleneck isn’t people or tech but the thing between them?



In this episode, I’m joined by Michael Louis Schank, author of Digital Transformation Success. He’s spent years in the trenches at Accenture, Bank of America, EY, and Citi, then struck out on his own to codify what actually works. We dig into his process inventory framework and how it transforms complexity into clarity without wishful thinking.

Most transformations stumble not because teams are bad, but because complexity breeds chaos. The fix starts with mapping what the business actually does, naming owners, and tying change to those specific processes. No buzzwords, just the hard work that kills the telephone game and keeps scope, design, and testing honest. And you’ll see why getting the map right beats chasing shiny tools.

You’ll Learn:

[00:00] Introduction

[10:52] Why alignment and systems thinking are the two foundations every transformation depends on

[13:17] What happens when business and tech speak different languages and how to finally bridge that gap

[19:40] The real reason “easy buttons” and buzzwords keep derailing enterprise change

[27:05] How a simple process inventory turns chaos into clarity across teams

[31:14] What mapping COBOL systems taught one bank about risk and modernization

[33:42] Why ignoring side effects in process change can quietly destroy entire workflows

[43:05] How visualizing current state exposes waste and redundancy no one noticed before

[45:11] The hidden danger of optimizing what should’ve been deleted in the first place

[56:09] What transformation leaders get wrong about ownership, and the one fix that makes it last

Resources Mentioned:

Digital Transformation Success by Michael Schank | Book

You can connect with Michael on his LinkedIn.

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