“HR Heretics” | How CPOs, CHROs, Founders, and Boards Build High Performing Companies Why Zapier Requires 100% AI Fluency (And How They Measure It)
Dec 11, 2025
Brandon Sammut, Chief Product Officer at Zapier, discusses the vital need for AI fluency among all hires to future-proof careers. He presents Zapier's innovative four-level AI fluency framework, detailing how it enhances HR workflows. Listeners are treated to demos of AI agents that streamline interview preparation and automate performance evidence collection via a Slack-triggered emoji. The future vision of on-demand AI coaching in the workplace sparks engaging insights about employee choice and privacy in adopting new technologies.
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AI Fluency Is A Core Hiring Requirement
- Zapier requires AI fluency for all hires and grades it on a four-level rubric from unacceptable to transformational.
- Transformational fluency means rethinking work, not just applying AI to existing tasks.
Automate Bar Raiser Prep With Explainable Agents
- Use agentic workflows to prepare high-quality bar-raiser interview guides from resumes and scorecards in minutes.
- Have the agent explain why each question was chosen and keep a human review step for tweaks.
Capture Performance Evidence Via Slack Reactions
- Automate evidence collection by tagging Slack messages with a dedicated emoji to capture accomplishments and feedback.
- Store summaries with links back to the original message so writing reviews or promotion cases is fast and evidence-based.