1Password’s Jeff Shiner on balancing B2B and B2C customers in a rapidly evolving tech landscape | S2E14

1Password has been cash flow positive since day one, bootstrapping for 14 years before securing the largest Series A round in Accel’s history. What started as a personal project developed by two couples has grown into an identity security solution used by millions of individual consumers and their families and more than 150,000 businesses worldwide. In this episode of Spotlight On, CEO Jeff Shiner joins Accel’s Arun Mathew to discuss the company’s patient growth journey and how they balance the needs of vastly different customers in a rapidly evolving tech landscape.

This conversation offers an open look into Jeff’s learnings over the last decade as CEO. Jeff joined 1Password early on when the company reached 20 employees to lead its next phase of growth. Under Jeff’s leadership, the team has scaled to over 1,200 employees and tactfully evolved their platform from a consumer mobile app to a comprehensive identity security solution for businesses of all sizes. The discussion emphasizes the importance of purpose behind every funding decision, his vision for the future of identity security, and the impact of AI on it all.

Conversation highlights:

00:00 – The founding of 1Password by two families 18 years ago

03:30 – The strategic shift from a consumer app to a B2B platform in response to changes in the SaaS and security landscapes

06:58 – Bootstrapping and the pivotal role of venture capital in attracting world-class talent

10:22 – Jeff’s journey to becoming CEO and the evolving role of the founder

29:15 – Insights on scaling and leading a remote-first, global team

31:55 – How 1Password has incorporated AI into its products, and its role in the future 

36:20 – The impact and importance of leadership on company culture

Featured: Jeff Shiner, CEO of 1Password and Arun Mathew, Partner at Accel