The Brainy Business | Understanding the Psychology of Why People Buy | Behavioral Economics 541. The Power of Employee Well-Being
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Oct 16, 2025 Mark C. Crowley, a leadership expert and author known for his works on emotional intelligence, dives deep into the significance of prioritizing employee well-being. He discusses compelling research linking well-being to profitability and retention, revealing why traditional engagement methods often fall short. Mark shares actionable strategies for leaders to foster emotional safety and a sense of belonging within teams. He emphasizes the importance of real-time feedback, the positive-to-negative feedback ratio, and encourages leaders to reflect on their influence on employee wellness.
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Well-Being Trumps Traditional Engagement
- Well-being is a strategic imperative tied directly to profitability, retention, and long-term performance.
- Move beyond engagement surveys to measure and improve real-time employee well-being.
Use Real-Time Pulse Surveys
- Use frequent pulse surveys asking simple well-being questions and act within 24 hours on results.
- Drill down to identify managers causing consistent low scores and provide coaching or remove them.
Why Engagement Metrics Fail
- Engagement scores have barely moved (about 30–31%) in over a decade due to infrequent surveys and lack of accountability.
- Treating engagement as an HR checkbox prevents meaningful change.
