Mark C. Crowley

Mark Crowley, a leading voice in workplace leadership and author of "Lead from the Heart," shares insights on balancing positive and constructive feedback in the workplace. He discusses the ideal 4:1 positivity ratio—four positive interactions for every critical comment. The conversation delves into the shift towards prioritizing employee well-being in a post-COVID world, moving beyond mere engagement metrics. Crowley emphasizes the importance of fostering strong relationships through authentic, supportive communication that encourages both growth and morale.

Mark C. Crowley, a leadership expert and author known for his works on emotional intelligence, dives deep into the significance of prioritizing employee well-being. He discusses compelling research linking well-being to profitability and retention, revealing why traditional engagement methods often fall short. Mark shares actionable strategies for leaders to foster emotional safety and a sense of belonging within teams. He emphasizes the importance of real-time feedback, the positive-to-negative feedback ratio, and encourages leaders to reflect on their influence on employee wellness.