Mark C. Crowley

Mark Crowley, a leading voice in workplace leadership and author of "Lead from the Heart," shares insights on balancing positive and constructive feedback in the workplace. He discusses the ideal 4:1 positivity ratio—four positive interactions for every critical comment. The conversation delves into the shift towards prioritizing employee well-being in a post-COVID world, moving beyond mere engagement metrics. Crowley emphasizes the importance of fostering strong relationships through authentic, supportive communication that encourages both growth and morale.