Azeem Azhar's Exponential View The difference between early and late AI adopters
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Apr 30, 2025 AI Snips
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AI Replacing Most Call Center Work
- AI agents can replace 80-90% of calls in call centers, yet actual labor replacement remains minuscule due to slower adoption.
- Frontline workers react with shock and skepticism when they experience AI that performs most of their tasks.
Call Center Workers' Reaction
- Call center workers feel threatened by AI much like blacksmiths felt about automobiles.
- They see the change but feel powerless to stop it.
AI's Impact on Philippines Economy
- AI replacing call center jobs in the Philippines may cause strong social repercussions due to its significant economic role.
- Technology diffusion takes time, giving some time to react but full job replacement is inevitable over years.