The difference between early and late AI adopters
Azeem Azhar's Exponential View
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Revolutionizing Customer Support with AI
This chapter examines the challenges and advancements in implementing AI systems for customer support, highlighting the slow adoption rates due to organizational resistance and human decision-making needs. It also discusses the transformative effects of AI on Business Process Outsourcing, particularly in regions heavily reliant on customer service roles, showcasing the potential for increased efficiency and cost savings.
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