Yamini Rangan, CEO of HubSpot, discusses the value of partnerships in technology projects and the evolution of HubSpot's partnership ecosystem. She highlights the importance of collaboration, co-selling, and co-marketing with partners for mutual growth. The conversation also touches on how HubSpot's services have positively impacted partners' lives and the company's ambitious 2024 plans for API initiatives and ecosystem growth.
Partners are essential for customer success and contribute to multiplying impact in the ecosystem.
HubSpot's transformation relies on the right partners to scale and drive customer value through collaboration and unity.
Deep dives
The Power of Partners in Building Customer Success
Yamini Ranga, CEO of HubSpot, shares her career journey and emphasizes the importance of partners in ensuring customer success. Through her experience in sales and working for a CRM partner, she learned the value of partners early on in making customers successful. Recognizing the essential role of partners in large technology projects, Ranga highlights the impact of partners in driving great onboarding and implementing solutions to meet customer needs.
Transformation Towards a Customer Platform and Expansion into Mid-Market
HubSpot's transformation from an app to a suite to a customer platform is highlighted, with a focus on attracting the right partners to enhance customer value. The company's shift towards serving mid-market companies necessitates scaling with expert partners for sales and servicing. Ranga underscores the significance of a strong partner ecosystem in facilitating these transformations and driving value for customers.
Accelerating Ecosystem Growth and Project Unity
The acceleration of HubSpot's ecosystem growth is evident through increased partner involvement in deals and higher revenue retention when partners are engaged. Project Unity is introduced to unify partner and direct sales efforts, focusing on collaboration and friction removal. By listening to partners and fostering cohesion, HubSpot aims to enhance the customer experience and drive momentum within the ecosystem.
Partners are impact multipliers, and not just for customers—for each other as well. Hear HubSpot CEO Yamini Rangan what's exciting her about the future of connected GTM.
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