Modern Mentor
Navigating tough conversations at work with Amanda Perez Leder
Nov 19, 2024
Amanda Perez Leder, a conflict resolution specialist with over 20 years of experience, shares her expertise in tackling workplace discord. She discusses how unresolved conflict can jeopardize organizational missions and offers strategies for turning disagreements into growth opportunities. Amanda emphasizes the need for effective communication in stressful environments and highlights the importance of psychological safety. With practical tips like the 'looping' technique and advocating for respectful disagreement, she empowers leaders to foster a healthier work culture.
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Quick takeaways
- Timely intervention and facilitated conversations are crucial for resolving workplace conflicts and fostering understanding among employees.
- Building trust through informal interactions and promoting open dialogue can combat toxic workplace culture and enhance organizational effectiveness.
Deep dives
The Role of Conflict Resolution in Organizations
Conflict resolution is increasingly essential within organizations, as mismanagement or avoidance of conflict can hinder the ability to achieve values and missions. Many organizations, particularly those in social justice and healthcare, face challenges related to high levels of trauma and polarized environments, which complicate communication and conflict management. As organizations experience shifts—such as the introduction of telehealth—there is a growing need for specialists who can translate difficult topics and foster a culture that embraces productive disagreement. By focusing on conflict resolution, employees can enhance organizational effectiveness and create a healthier workplace environment.
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