Modern Mentor Navigating tough conversations at work with Amanda Perez Leder
Nov 19, 2024
Amanda Perez Leder, a conflict resolution specialist with over 20 years of experience, shares her expertise in tackling workplace discord. She discusses how unresolved conflict can jeopardize organizational missions and offers strategies for turning disagreements into growth opportunities. Amanda emphasizes the need for effective communication in stressful environments and highlights the importance of psychological safety. With practical tips like the 'looping' technique and advocating for respectful disagreement, she empowers leaders to foster a healthier work culture.
AI Snips
Chapters
Transcript
Episode notes
Political Polarization Anecdote
- Newt Gingrich discouraged DC residences for Congress members, reducing casual interactions.
- This decreased opportunities for connection outside of work and increased polarization.
Conflict and Psychological Safety
- Stress and overwhelm decrease psychological safety, making disagreement difficult.
- However, conflict is crucial for breaking the status quo and driving positive change.
Looping for Understanding
- Practice "looping": listen, paraphrase, check for understanding, then dig deeper.
- Focus on understanding the other person's perspective before seeking agreement.