The Role of Conflict Resolution in Organizations

Conflict resolution is increasingly essential within organizations, as mismanagement or avoidance of conflict can hinder the ability to achieve values and missions. Many organizations, particularly those in social justice and healthcare, face challenges related to high levels of trauma and polarized environments, which complicate communication and conflict management. As organizations experience shifts—such as the introduction of telehealth—there is a growing need for specialists who can translate difficult topics and foster a culture that embraces productive disagreement. By focusing on conflict resolution, employees can enhance organizational effectiveness and create a healthier workplace environment.