Ecommerce Playbook: Numbers, Struggles & Growth

Growing Profitability ft. Alan Doan of Missouri Quilt Co

6 snips
Apr 2, 2024
Join Alan Doan, Co-founder of Missouri Star Quilt Co, as he discusses building a thriving ecommerce brand based on community, authenticity, and customer relationships. Learn how they grew into the world's largest quilt shop by offering free tutorials on YouTube, emphasizing the importance of genuine connections with customers, and creating destination experiences. Discover their philosophy of organic growth, innovation in quilting publishing, and leveraging content creation for revenue generation. A must-listen for marketers and craft enthusiasts alike!
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INSIGHT

Free Content Built Trust And LTV

  • Missouri Star Quilt Company built trust by offering lots of free education and content to its audience.
  • That content converted casual searchers into a loyal, high-LTV customer base.
ANECDOTE

Customers Send Cards And Cookies

  • Alan described customers sending hundreds of Christmas cards and baking cookies with his face on them.
  • Those gestures showed deep emotional loyalty because the brand stayed authentic and accessible.
ADVICE

Invite Customers Into Your Story

  • Be accessible and authentic: publish contact info and invite customers into your story.
  • Bring customers along with updates and personal moments to deepen connection.
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