27min chapter

Ecommerce Playbook: Numbers, Struggles & Growth cover image

Growing Profitability ft. Alan Doan of Missouri Quilt Co

Ecommerce Playbook: Numbers, Struggles & Growth

CHAPTER

Building Authentic Connections with Customers

The chapter explores the Missouri Star Quilt Company's community engagement, emphasizing the value of authentic relationships with customers. It delves into the company's evolution from a quilt shop to a successful e-commerce brand built on personal connection and genuine care. The narrative highlights the importance of meaningful work, customer-centric values, and the balance between long-term vision and short-term strategies.

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