Chapter Twelve: Conflict

In 'The Culture Code', Daniel Coyle delves into the secrets of highly successful groups by examining some of the world’s most effective organizations, such as the U.S. Navy’s SEAL Team Six, Pixar, and the San Antonio Spurs. Coyle identifies three universal skills that generate cohesion and cooperation: building safety through belonging cues, sharing vulnerability to foster trust, and establishing purpose through clear narratives. The book combines leading-edge science, real-world examples, and practical strategies to help leaders and teams create an environment where innovation thrives, problems are solved, and expectations are exceeded.

This book explores the fundamental causes of team failure and organizational politics through a narrative about a fictional company, DecisionTech, Inc. It outlines five dysfunctions: absence of trust, fear of conflict, lack of commitment, avoidance of accountability, and inattention to results. The book provides practical advice and real-world examples to help teams overcome these dysfunctions and become high-performing teams.