The McKinsey Podcast CEO priorities: Where to focus as the year unfolds
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Apr 4, 2024 McKinsey's CEO podcast featuring Homayoun Hatami and Liz Hilton Segel, discusses CEO priorities amidst uncertainty. Topics include navigating geopolitics, generative AI, climate challenges, organizational superpowers, effective leadership qualities, and strategies for resilience.
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Geopolitics Takes Center Stage
- CEOs are facing increasing challenges due to geopolitical fragmentation and technological advancements.
- Geopolitics has shifted from a risk management concern to a central CEO agenda item.
Transformative AI
- CEOs should prioritize transformative AI over mere feature additions.
- Focus on rewiring organizations for AI, considering its broad impact beyond just technology.
ING Bank Chatbot Success
- McKinsey worked with ING bank to implement a customer-facing chatbot in the Netherlands.
- Within two months, wait times decreased, and answer quality improved, leading to global rollout.