Shopify Masters

Everything You Need to Know About Finding the Right Customer

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Aug 18, 2022
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ADVICE

Niche Down

  • When starting a company, find the smallest possible market you can approach.
  • Focus on who your product is "obviously awesome" for and grow through word-of-mouth.
ANECDOTE

Early Marketing

  • Kotn initially focused on press and storytelling to gain traction.
  • A pop-up shop experiment revealed the importance of in-person experiences for conveying Kotn's quality and ethics.
ADVICE

Press Outreach

  • Target press who cover similar topics, not just those who've covered your story before.
  • Find an angle that's interesting to their audience and weave yourself into a larger narrative.
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