Marketing Made Simple

#5: Your Customers Are Looking for a Guide, Not a Hero

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Jul 21, 2021
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INSIGHT

Customers as Heroes

  • Customers see themselves as the heroes of their own stories.
  • Position your brand as the guide, not the hero, to help them win.
ADVICE

Guide with Empathy and Authority

  • Express empathy for customer problems and authority in solving them.
  • Combine empathy and authority to build trust and guide customers.
ANECDOTE

Niche Down for Success

  • Rob Hughes helped a bookkeeper niche down to serving cash-only medical practices.
  • This repositioning led to increased leads and business growth.
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