2min chapter

Marketing Made Simple cover image

#5: Your Customers Are Looking for a Guide, Not a Hero

Marketing Made Simple

CHAPTER

Bookkeeping Services - Empathy Is the Authoritative Process

How do you come up with empathy? One trick that we've used is to look back on the brandscript. Emotions it ats depth and variety of language so that you're not saying the same thing over and over again. If the clients said they feel frustrated, don't just say you're frustrated. You might say, ah, i'm a little bit disheartened or a little bit, you know, discouraged. That really is the empathy that you want to communicate.

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